Responsible Gaming and Player Protection Policy
Our website is fully committed to promoting responsible gambling and ensuring a safe, fair, and enjoyable environment for all players. We recognise the potential social and financial risks associated with problematic gambling and actively work to prevent them through education, awareness, and proactive intervention.
We believe it is our responsibility to help customers enjoy our services responsibly while staying informed about the potential harms of gambling. All of our staff receive training on responsible gambling practices to ensure consistent support.
Tools and Support Available to Players
We provide the following resources and features to help our customers gamble responsibly:
Customer-driven loss limits to control spending.
Self-exclusion options available directly through your account or by contacting Customer Support.
Links to support organisations such as SICAD, GamCare, Gambling Therapy, and others.
Self-protection and awareness resources on gambling-related risks.
Account security tools to prevent unauthorised access and underage gaming.
Temporary Account Closure / Self-Exclusion
Players can restrict their access to their accounts or exclude themselves from playing games on our website at any time, either temporarily or permanently.
Access restrictions and self-exclusion can be activated from your account under Profile > Player Protection or by emailing Customer Support.
Requests take effect immediately.
Revoking an exclusion or restriction may take up to seven days after your request, provided the chosen exclusion period has expired.
Tips for Maintaining Control
While most of our customers gamble for entertainment, some may find it harder to control their play. We recommend keeping the following in mind:
Treat gambling as a form of entertainment, not income.
Avoid chasing losses.
Monitor your time and money spent gambling.
Use the loss limits function to set spending caps (available under Profile > Account Settings) or contact Customer Support for assistance.
If you need a break, activate Self-Exclusion through Customer Support.
If gambling starts to feel stressful or compulsive, reach out to one of the professional organisations listed below.
You can also monitor all your account activity (deposits, withdrawals, sports bets, casino bets) under History > Transactions. If you notice any unauthorised activity, immediately notify Customer Support and change your password.
It is your sole responsibility to keep your login details confidential. We are not liable for any misuse of your account caused by the disclosure of your credentials.
Do You Think You Have a Problem?
If you’re worried that gambling may be negatively affecting your life, consider these questions:
Have you neglected work or studies due to gambling?
Do you gamble to escape boredom?
Do you gamble alone for long periods?
Have others criticised your gambling?
Have you lost interest in family, friends, or hobbies?
Have you lied, borrowed, or stolen money for gambling or to cover losses?
Do you gamble until you lose all your money?
Do you feel compelled to gamble again immediately after losing?
Do arguments or frustrations lead you to gamble?
Has gambling caused depression or suicidal thoughts?
The more questions you answer “yes”, the more likely you are experiencing gambling-related issues. Professional advice and support are available from:
Underage Gambling
It is illegal for individuals under the age of 18 to open an account or gamble on this website. We take strong measures to prevent underage gambling, including:
Age verification checks on all customers using payment methods accessible to under 18s.
Random age verification checks on customers using other payment methods.
Any person under the age of 18 found gambling on this website will:
Forfeit all winnings.
Potentially be reported to the relevant authorities.
This policy ensures that our platform remains a safe and responsible environment for everyone.